Privacy Policy

1. Data controller and business-customer roles

1.1 Data controller

The controller responsible for account, purchase, website, marketing, support, and direct-customer information is:

• Legal entity: 深圳市木乐宇宙贸易有限公司
• Trading brand: Muleverse Digital
• Registered address: Kingdee Software Park, No. 2 Keji South 12th Road, Nanshan District, Shenzhen, Guangdong, China 521000
• Privacy contact: privacy@muleversedigital.com
• Data Protection Officer: Not appointed; privacy requests are handled through the privacy contact above.

1.2 Data submitted by business customers

Some business Services allow customers to upload or enter information about their employees, contractors, clients, contacts, accounts, projects, payroll, documents, or other records (“Customer Data”). For Customer Data, the business customer generally determines the purposes and means of processing and acts as controller or business; we generally act as its processor or service provider. The customer is responsible for providing required notices, obtaining permissions, responding to individuals, and configuring access and retention. Requests about Customer Data should normally be directed to the customer that supplied it; we will assist that customer as required by contract and law.

2. Personal information we collect

2.1 Information you provide

• Account and profile data: name, email address, password credential in hashed form, organization, workspace, role, and preferences.
• Purchase and billing data: product, plan, transaction identifier, amount, currency, tax information, billing status, subscription status, and limited billing details received from our payment provider. We do not store full payment-card numbers.
• Customer Data and files: information, documents, spreadsheets, PDFs, images, templates, project records, payroll or wage records, client document requests, and other content you choose to submit to a Service. The exact fields depend on the product.
• Communications: support messages, refund or cancellation requests, survey responses, feedback, and related correspondence.
• Integration data: identifiers, authorization tokens, folder or file metadata, and content needed to provide an integration you choose to connect. We use integration data only to provide and secure the requested connection.

2.2 Information collected automatically

• Device and network data: IP address, browser type, device and operating-system information, language, time zone, and approximate region inferred from IP.
• Usage and event data: pages viewed, feature interactions, referring page, timestamps, session activity, download and access events, and subscription or checkout events.
• Security and operational logs: authentication events, audit records, request metadata, error logs, performance data, fraud indicators, and malware or file-validation results where a Service accepts uploads.
• Cookies and local storage: identifiers needed for authentication, security, checkout, preferences, and permitted analytics as described in Section 4.

We do not intentionally collect precise geolocation, biometric identifiers, or information from consumer data brokers. A particular business Service may process sensitive Customer Data only when a customer submits it for that Service; applicable product instructions may prohibit specific data, such as full Social Security numbers.

3. How and why we use personal information

We may create aggregated or de-identified information for analytics, security, and product improvement. We will not attempt to re-identify information maintained in de-identified form.

4. Cookies and similar technologies

We do not use advertising cookies or behavioral-advertising pixels unless a product-specific notice and any legally required consent control state otherwise. The particular cookies and analytics provider, if any, should be identified in that Service’s cookie notice. You can also control cookies through your browser, although disabling necessary storage may prevent login or checkout.

5. Sharing and disclosure

We do not sell personal information and do not share it for cross-context behavioral advertising as those terms are defined by applicable U.S. state privacy laws. We disclose information only as needed for the following purposes:

• Payment: Waffo Pancake processes payment-card data and checkout transactions. Full card data is handled by Waffo Pancake and is not stored on our servers.
• Infrastructure and operations: hosting, database, private object storage, content delivery, authentication, transactional email, monitoring, file security, and customer-support providers process limited data under contract.
• User-directed integrations: cloud-drive, productivity, or other services receive data when you or your organization connects and uses the integration.
• Business customers: workspace owners and authorized members can access information within their organization according to their roles.
• Legal and safety: courts, regulators, authorities, or other parties where disclosure is legally required or reasonably necessary to protect rights, safety, security, and the integrity of the Services.
• Corporate transaction: a buyer, investor, adviser, or successor in connection with a proposed or completed financing, merger, acquisition, reorganization, or sale, subject to appropriate confidentiality and continued protection.
• With consent: another party where you direct us or give specific permission.

We require service providers to use personal information only for contracted purposes and to apply appropriate confidentiality and security protections.

6. Security

We use safeguards designed for the nature of the information and Service, including HTTPS/TLS in transit; hashed passwords; access controls and authorization checks; private storage for customer files; audit logging; credential and secret management; file-type validation and security scanning where supported; backups; and dependency, vulnerability, and incident-response practices.

No system is completely secure. You must protect credentials, use appropriate permissions, and avoid submitting information prohibited by the relevant Service. If we become aware of a breach requiring notice, we will notify affected users and regulators within the period required by applicable law. Where the GDPR applies, we aim to notify the competent authority within 72 hours after becoming aware of a reportable breach.

7. Retention

We may retain information longer where necessary for a legal claim, fraud investigation, tax or accounting obligation, enforceable customer instruction, or legal hold. When no longer required, we delete, de-identify, or securely isolate it.

8. Your privacy rights

Depending on your location and our role, you may have the right to:

• know whether and how we process your personal information;
• access and receive a copy of it;
• correct inaccurate or incomplete information;
• request deletion in applicable circumstances;
• restrict or object to certain processing;
• receive portable information in a structured, commonly used format;
• withdraw consent without affecting prior lawful processing;
• opt out of marketing, sale, sharing, or targeted advertising where applicable; and
• appeal a denied request where applicable law provides that right.

Submit a request to privacy@muleversedigital.com. Describe the Service and account involved. We may verify your identity and authority before acting. We aim to respond within 30 calendar days, or within another period required by applicable law. If Customer Data was provided by an organization, contact that organization first; we will assist it as appropriate.

You may also complain to your local data-protection or privacy authority. We will not discriminate against you for exercising a privacy right.

9. Marketing communications

Where required, we send marketing only with your consent. You can opt out using the unsubscribe link in a marketing email or by contacting support@muleversedigital.com. Opting out of marketing does not stop essential transactional communications such as receipts, subscription notices, security alerts, service messages, or policy updates.

10. International transfers

We are based in China and may use service providers or infrastructure in China, the United States, the European Economic Area, and other locations where our providers operate. Your information may therefore be processed outside your country, where privacy laws may differ.

Where required, we use recognized transfer safeguards such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, adequacy decisions, or another lawful mechanism, together with contractual, organizational, and technical protections.

11. Children

The Services are intended for adults and business users aged 18 or older. We do not knowingly collect personal information directly from anyone under 18. If you believe a minor has provided personal information without appropriate authorization, contact privacy@muleversedigital.com so we can investigate and delete it where required.

12. Third-party services and links

The Services may link to or integrate with independent websites and services. Their handling of information is governed by their own policies. Review those policies before directing us to send data to an integration or leaving our Services. This Policy does not apply to information an independent third party collects for its own purposes.

13. Changes to this Policy

We may update this Policy to reflect product, legal, or operational changes. We will post the revised Policy and update the date above. For material changes, we will provide at least 15 days’ advance notice through email, an in-product message, or a prominent website notice, unless law, security, or urgent circumstances require otherwise. We will retain version records sufficient to identify the policy that applied at a given time.

14. Contact us