Terms of Service

1. Introduction and acceptance

Muleverse Digital is a trading brand operated by 深圳市木乐宇宙贸易有限公司 (the “Company,” “Muleverse Digital,” “we,” “us,” or “our”), a company incorporated under the laws of the People’s Republic of China with its registered address at Kingdee Software Park, No. 2 Keji South 12th Road, Nanshan District, Shenzhen, Guangdong, China 521000.

These Terms of Service (“Terms”) govern your access to and use of our websites, applications, subscriptions, downloadable materials, online libraries, and other digital products or services that link to these Terms (collectively, the “Services”). Product-specific descriptions, prices, billing intervals, usage limits, and delivery details presented before checkout form part of these Terms.

By creating an account, starting a subscription, placing an order, or using a Service, you confirm that you: (a) are at least 18 years old; (b) have read and agree to these Terms and our Privacy Policy; and (c) have authority to accept them for yourself or the organization you represent. If you do not agree, do not purchase or use the Services.

2. Services and digital delivery

2.1 What we provide

Our portfolio may include business workflow software, document and payroll workflow tools, educational field guides, checklists, templates, downloadable files, member-only content, and related support. The applicable product page identifies the features included in your purchase.

2.2 Digital nature

The Services are digital and intangible. Access to a subscription is generally activated after successful payment. Downloadable or online products are generally delivered by a download or access link. No physical item will be shipped unless a product page expressly states otherwise.

2.3 Changes and availability

We may improve, update, or discontinue features. We will not materially reduce a paid Service during a current prepaid term without reasonable notice, except where required for security, legal compliance, or prevention of abuse. Maintenance, third-party outages, and events outside our reasonable control may temporarily affect availability.

2.4 Third-party and AI-assisted components

Some Services may use third-party hosting, storage, email, authentication, document-processing, security, cloud-drive, or AI-assisted components. Where AI-assisted functionality is offered, outputs may be incomplete or inaccurate and must be reviewed by the user. We do not promise that any automated output is professional, legal, tax, accounting, payroll, medical, engineering, or safety advice.

3. Accounts and security

You must provide accurate and complete information, keep it current, protect your credentials, and promptly notify us at support@muleversedigital.com if you suspect unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of these Terms or applicable law.

You may not share credentials outside the number of users or seats included in your plan. If you use a Service for an organization, you represent that you are authorized to manage its account, users, data, and billing.

4. Plans and purchases

4.1 Subscriptions

We may offer monthly and annual subscription plans. The checkout page states the price, billing period, included features, limits, and currency before you authorize payment. Current details are shown on the relevant product’s pricing or checkout page.

4.2 One-time digital purchases

We may also sell downloadable guides, templates, reports, or permanent access to specified online materials for a one-time price. A one-time purchase does not create a recurring charge unless checkout clearly states otherwise and you separately authorize it.

4.3 Plan and price changes

We may introduce new plans or change future prices. A subscription price change will not apply before the next renewal following advance notice. If you do not agree to the new price, you may cancel before renewal.

5. Billing, payment, and automatic renewal

5.1 Payment processor

Payments are processed by Waffo Pancake. We receive transaction identifiers, purchase details, payment status, and limited billing information, but full payment-card numbers are processed by Waffo Pancake and are not stored on our servers.

5.2 Automatic renewal authorization

By purchasing a paid subscription and providing a payment method, you expressly authorize recurring charges for the price and billing interval displayed at checkout. Your subscription renews automatically at the end of each billing period until you cancel under Section 6. Annual subscribers will receive a renewal reminder at least seven days before renewal where required or supported.

5.3 Taxes and currency

Prices may exclude VAT, GST, sales tax, or similar charges unless checkout states otherwise. Applicable taxes and the final transaction currency are shown before payment. Your bank may impose conversion or other charges that we do not control.

5.4 Failed payments

If a recurring payment fails, we or Waffo Pancake may retry the charge and notify you. Access may be limited or suspended until the outstanding amount is paid.

6. Subscription cancellation

You may cancel at any time through the online billing or customer portal linked from your account or receipt. You may also request help from your registered email address at support@muleversedigital.com. Online self-service cancellation is the recommended method.

Unless checkout states otherwise, cancellation stops future renewals and takes effect at the end of the current paid billing period. You retain access until then. Cancellation does not automatically refund charges already paid. We will send or display confirmation after the cancellation is recorded.

After cancellation or account closure, account data is retained for 90 days and then deleted or anonymized, subject to transaction-record, security, dispute, backup, and other legal retention requirements described in our Privacy Policy.

7. Refund policy

7.1 Subscription purchases

A first-time subscriber may request a full refund within seven days after the first subscription charge if usage has not exceeded 20% of the plan’s stated allowance. Renewals and previously used subscription periods are non-refundable except where required by law or listed below.

7.2 One-time digital products

You may request a refund within seven days after purchase if the file or online product has not been downloaded, unlocked, or materially accessed. If a delivered file is corrupted or materially differs from its description, contact us so we can provide a working replacement; if we cannot do so within a reasonable time, we will refund the affected purchase.

7.3 Additional refundable situations

• Duplicate or erroneous charges are refunded in full after verification.
• A verified outage caused by us that prevents use of a paid subscription for more than 72 continuous hours may qualify for a proportional refund, service credit, or extension.
• Mandatory statutory cancellation or refund rights remain unaffected.

7.4 Requesting a refund

Email support@muleversedigital.com with the account email, transaction ID, product name, and reason. We aim to acknowledge requests within two business days. Approved refunds are sent to the original payment method, normally within 5–10 business days after approval; bank posting times may vary.

Refunds are not provided for misuse, a change of mind after substantial access or download, failure to cancel before renewal, or an account terminated for a material breach, except where applicable law requires otherwise.

8. Billing questions and disputes

If you believe a charge is incorrect or do not recognize the billing descriptor, contact billing@muleversedigital.com before filing a chargeback so we can investigate. Include the transaction date, amount, and account email, but never send a complete card number. We aim to respond within two business days and resolve verified billing errors within five business days.

9. Content, data, and intellectual property

We and our licensors retain all rights in the Services, branding, software, site design, documentation, templates, and content, excluding content or data that you lawfully submit (“Customer Content”). Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the purchased Service for its intended personal or internal business purpose.

You retain ownership of Customer Content. You grant us a limited license to host, copy, process, transmit, and display it only as reasonably needed to provide, secure, support, and comply with law for the Services. You represent that you have the necessary rights and authority to submit Customer Content, including personal information belonging to employees, clients, or other people.

You may not resell, publicly redistribute, publish, sublicense, scrape, reverse engineer, or create a competing product from the Services or purchased digital materials unless we give written permission or applicable law expressly permits it.

10. Acceptable use

You may use the Services only lawfully and in accordance with these Terms. You must not:

• violate law, intellectual-property, privacy, publicity, employment, payroll, or data-protection rights;
• upload malware, exploit vulnerabilities, bypass security or usage limits, or disrupt the Services;
• use the Services for fraud, phishing, spam, deceptive impersonation, harassment, or unlawful surveillance;
• submit data you are not authorized to process or highly sensitive data that a product expressly prohibits;
• use automated output as a substitute for legally required review, certification, professional judgment, or safety procedures;
• systematically extract content, model responses, or data to build or benchmark a competing service; or
• share, rent, sublicense, or resell access except through an expressly authorized program.

11. Privacy and security

Our Privacy Policy explains how we handle personal information. Payment-card data is handled by Waffo Pancake and is not stored on our servers. You are responsible for configuring appropriate access, retention, and sharing settings for Customer Content and for providing notices or obtaining permissions required for data you submit.

12. Disclaimers and limitation of liability

12.1 No professional advice or guaranteed outcome

The Services provide workflow tools and general educational information. They do not replace professional legal, accounting, tax, payroll, labor, medical, engineering, inspection, or safety advice. You remain responsible for source accuracy, decisions, reviews, signatures, filings, compliance, and actions taken from Service content or output.

12.2 Service disclaimer

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation. This does not exclude warranties that cannot lawfully be excluded.

12.3 Liability limit

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profit, revenue, data, or business opportunity. Our aggregate liability arising from a Service will not exceed the amount you paid for that Service in the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

13. Suspension and termination

We may suspend or terminate access where reasonably necessary to address a material breach, fraud, security risk, non-payment, unlawful activity, harm to other users, or a legal requirement. Where practical, we will give notice and an opportunity to remedy the issue. If we permanently discontinue a prepaid Service for reasons unrelated to your breach, we will provide a proportional refund for the unused prepaid period.

You may request account closure at support@muleversedigital.com. Closing an account does not eliminate payment obligations already incurred or records we must retain by law.

14. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. Before starting formal proceedings, each party agrees to attempt in good faith to resolve the dispute by contacting support@muleversedigital.com. If the dispute is not resolved, it may be brought before a court with competent jurisdiction in Shenzhen, China.

Nothing in this section deprives a consumer of mandatory rights or access to a forum that cannot lawfully be waived under the law of the consumer’s residence.

15. Changes and general terms

We may update these Terms. We will give at least 14 days’ advance notice by email or in-product notice for material changes, unless a shorter period is required for law, security, or fraud prevention. The updated version will show a new effective date. Continued use after that date constitutes acceptance where permitted by law.

If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a reorganization, merger, acquisition, or sale of the relevant business, subject to applicable law.

These Terms, the Privacy Policy, and the product and checkout terms presented at purchase form the entire agreement relating to the Services.

16. Contact

By using a Service or selecting an acceptance checkbox at checkout, you acknowledge that you have read and agreed to these Terms.